Shipping
We ship to our customers in the United States and Canada.
For customers from the United States - we deliver parcels within 2-5 workdays.
For customers from Canada - may be 1 workday longer.
The prices of the goods on our website coolcoverclub.com include delivery fee.
You do not have an extra payment for delivery.
Returns
If you bought a good online, you have the right to cancel and return your order
within 14 days, for any reason and with no justification.
If for some reason you have a concern with your order, please contact us immediately
so the matter can be resolved.
What to do to cancel the order and return the item.
You must notify us that you want to cancel your purchase. It is not enough to just
send the goods back.
Please inform us via email coolcoverclub@gmail.com about your decision including
your order number.
You must send the unused goods back within 14 days after informing us.
The costs of the return are at the expenses of the customer.
Refunds
We must refund you within 14 days of receiving your cancellation, but we
may delay the refund if we have not received the goods or proof that you have
returned them.
The costs of the return are at the expenses of the customer.
For successful delivery
Please make sure the address you give us is complete and includes zip code,
house/apartment number, phone number, etc. If this delivery address is i
ncorrect/incomplete, a re-delivery charge may apply if the item is returned to us.
We are not responsible for items lost due to wrong address.
We suggest customers to provide a business address for delivery if nobody is at home
during the day so your order is not delayed.
If you change your mind
If you change your mind about your purchase, we can offer an exchange or refund.
Please contact us within 30 days of purchase.
The product must not be used and must be in marketable condition.
You must return the product to us at your expense within 7 days of contacting us.
Damaged?
If any of the products you purchase from our website are faulty or damaged:
Please contact us as soon as possible so we can cooperate with you to resolve the issue.
We offer a refund or replacement for these items if you contact us within 7 days
of the purchase date.If we need you to return the product or send us pictures,
we will let you know when you contact us.
Haven't received?
If your item has not arrived within the time stated on our website, please contact us.
Please make sure you have this information and have followed the steps below:
Your full shipping address is correct. Your telephone number is correct.
Purchase date of the transaction. Tha transaction was successful.
You agree to return any item sent as a replacement if your order arrives later.
